Effective Date: March 20, 2025
At Kalani, customer satisfaction is our priority. While we do not offer refunds, we are happy to facilitate exchanges for size-related issues. Please review the policy details below.
1. Eligibility for Exchange
We offer exchanges under the following conditions:
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The request must be made within 7 days of delivery.
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The item must be unused, unwashed, undamaged, and in its original packaging.
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You must provide valid proof of purchase (order number or invoice).
2. Exchange Process
To initiate an exchange:
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Email us at contact@kalani.in with your order details and the new size required.
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Once approved, we will share return instructions.
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After we receive and inspect the returned item, we will dispatch the exchange within 7–10 business days.
3. Defective or Damaged Items
If your item arrives damaged or defective, please contact us immediately at contact@kalani.in with photos and order information. We will replace it at no additional cost.
4. Shipping Costs
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Customers are responsible for return shipping costs unless the product is defective or incorrect.
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Original shipping charges are non-refundable.
5. Policy Updates
Kalani reserves the right to modify this policy at any time. Any updates will be posted on this page.
For any questions or assistance, feel free to reach out to us at kalani.official@gmail.com
